Services

Intersect provides professionally developed and operated services, for its members and the wider research community. Services are targeted at enhancing the capability (skills) and capacity (resources) of institutions, disciplines and research groups.

Intersect works closely with member service providers such as university IT departments and libraries. Service delivery is through the member institutions as appropriate, and tuned to the requirements of the institutions and their research communities.

Services are also delivered by Intersect with support from the various national programs including ANDS, ARCS, NCI, AARNet and the AAF, from state-based providers such as ac3, as well as the commercial sector.

The portfolio can be broken into three broad areas:

  • Consultation and advice: for researchers and support staff
  • Hosted services: supporting the ‘business’ of research and
  • Professional services based on software and hardware infrastructure.

Consultation and advice

  • Researcher engagement: General eResearch advice, outreach and dissemination.
  • Project planning: Helping make project plans work. For example: ANDS projects at universities.
  • Requirements analysis: Helping researchers look at their problem and work out the requirements from an IT perspective.
  • HPC advice & support: helping researchers make best use of HPC facilities.
  • Skills development, training, for researchers and for support staff

Hosted services

  • Standard services: Wiki, issue tracking tools such as Jira
  • Custom services: Customer branded or customised versions of the above.
  • Virtual machines
  • High-performance computing infrastructure
  • Data management, preservation and access

Professional services

  • Project planning and management
  • Software development: Contract-based software development.
  • Skilled staff: Programmers and analysts working in-service
  • User-interface design: Screen mockups, user-interface design, usability work.
  • HPC support: Porting software, support with PBS, etc.
  • Strategic planning: Institutional and cross institutional requirements gathering, analysis and advocacy.